Refund policy

Because we sell living carnivorous plants, we handle issues case by case with the health of the specimen as the priority. Please read this policy before ordering.

• Transit damage: Contact us within 48 hours of delivery with clear photos of the plant and packaging. We will offer a replacement, credit, or refund where appropriate.
• Incorrect item: If we sent the wrong plant or size, notify us within 7 days and we will correct the order at no extra shipping cost where possible.
• Change of mind: Living plants cannot be returned once dispatched due to biosecurity and stress. Growing supplies in unopened resaleable condition may be eligible for return — contact us first.
• Cancellations: Orders may be cancelled before dispatch. After dispatch, standard transit rules apply.
• Refunds: Approved refunds are returned to the original payment method within 5–10 business days.
• How to reach us: Email info@bizarretropicals.co.za, WhatsApp +27 72 152 7446, or use our contact page. Include your order number and photos for plant-health issues.